Privacy Policy

Overview

Catalyst Operations Partners LLC ("Catalyst AI Local," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at local.catalystoperationspartners.com or engage with our AI automation services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

Information We Collect

Information You Provide:

• Name, email address, phone number, and business name when you submit our contact or booking form
• Business type, service area, and operational details shared during onboarding or consultation
• Payment information processed through Stripe — we do not store card numbers directly
• Communications you send to us via email, phone, or SMS

Information Collected Automatically:

• Browser type, operating system, and device information
• IP address and approximate geographic location
• Pages visited, time spent, and referring URLs
• Form interactions and click behavior via analytics tools

How We Use Your Information

• Deliver, configure, and support the AI automation services you subscribe to
• Communicate with you about your account, service updates, and support requests
• Process payments and manage your subscription
• Send appointment reminders, follow-up sequences, and automated communications on your behalf as part of the service
• Analyze usage patterns to improve our website and offerings
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data to train AI models for any purpose other than delivering your contracted service.

Third-Party Services

To deliver our services, we work with the following platforms — each governed by their own privacy policy:

• HubSpot — CRM and contact management
• Calendly — Appointment scheduling
• Stripe — Payment processing
• Quo — Business phone and SMS
• Google Analytics — Website analytics
• Zapier — Workflow automation

We share only the information necessary for each platform to perform its function and do not authorize them to use your data for their own marketing.

Your Clients' Data

We may process personal data belonging to your customers (such as phone numbers and names) as part of delivering your automation service. You remain the data controller for your clients' information. We process it solely as a data processor on your behalf, under your instructions.

You are responsible for ensuring you have appropriate authorization to use your clients' contact information within the systems we configure for you.

Data Retention

We retain your personal information for as long as your account is active and for up to 36 months following termination of services, unless a longer period is required by law. You may request deletion of your account data at any time — we will honor such requests within 30 days.

Cookies & Tracking

Our website uses essential cookies (required for the site to function) and analytics cookies (Google Analytics, to measure traffic). You can control cookies through your browser settings — disabling analytics cookies will not affect your ability to use our site.

Your Rights

• Right to access the personal data we hold about you
• Right to correct inaccurate or incomplete data
• Right to request deletion of your data
• Right to opt out of marketing communications at any time
• Right to data portability

To exercise any of these rights, contact us below. We will respond within 30 days.

Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information. All data transmitted to and from our website is encrypted using TLS. No method of internet transmission is 100% secure — we encourage strong, unique credentials on all platforms.

Children's Privacy

Our services are designed for business owners and are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time and will revise the "Last Updated" date above. For material changes, active clients will be notified via email. Continued use of our services constitutes acceptance of the updated policy.